Turkish
Tourism technologies are also changing in these days, where new technologies are developing day by day and old generations are rapidly adapting to future generations. We live in a time where epidemics around the world are forcibly changing our understanding of life, regardless of age, culture or country.
The developments in the accommodation sector, which has been serving in many different concepts in recent years, have led to transformations that will change the foundations much faster.
In addition to the programs that have been used in our country since the beginning of the 90s, we have now met and quickly started to use many programs that both facilitate hotel management and offer comfort to guests, such as CRM, Sales & Marketing Force, Loyality, Social Media Management and Mobile App. In the last two years, while the concept of ‘Digital Hotel Management’ has been talked about more than ever before, the speed of digital transformation of hotels has been increasing at the same rate.
Today’s digitalizing trends include points such as instant access to hotel employees, getting quick answers regardless of their problems, and experiencing a sense of satisfaction within themselves. So how can we achieve this? Shall we train special assistants who know the facilities from A to Z and provide service for each of our guests?
This is where technology comes into play… With the ‘MindFlow Hotel Assistant’ motto, the Digital Brain of New Generation Hospitality, we offer all our guests a special personalized mobile application for hotels, which will work 24/7, can serve them without leaving any questions unanswered, and even offer special opportunities according to their personal use. We provide special assistants to inform you.
So, how does MindFlow Hotel Assistant Mobile Application help Accommodation Businesses and guests, and at which points does it offer the opportunity to exchange services?
First of all, let’s review the requests from hoteliers;
- Does the app contribute to the property’s room sales?
- What can the application do about extra sales?
- How will the application lighten our daily business operation, how will it contribute to us?
- Can the application contribute to the promotion of our facility?
- Will the application strengthen our facility’s hand against score sites?
- How will the application contribute to the work of our staff? Shall we employ a staff for this application?
- Will the app be used only on-site and by guests staying? If it can be used by everyone, what kind of operational burden will it bring?
- Assuming we got the app, how do we get guests to download the app? Wouldn’t it solve our job faster if it was a product that works from the Web Browser?
Now let’s review the requests that may come from the guests;
- Can I trust the app?
- How will I use the application interfaces? What will this application gain me now?
- Can I submit my requests through the application? What will happen when you send it?
- How can I use the application without getting bored? What will it bring me socially?
- Will the app help me on site only? Will it be with me outside the facility?
- What can I do while I am still at home before I come to the facility? How can I find the hotel, how can I reach the hotel?
- How will the app give me priorities? What will my difference be?
- If I download the app now, hundreds of ads will come to me. I didn’t know what to do?
If we say that we have answers to all of these questions that can satisfy both sides, we may be able to attract your attention.
The MindFlow mobile application basically offers an interface design screen that reflects the institutionality of the facility. It can be put into service in corporate colors and with desired designs. In addition, since the guest interfaces are designed by taking into account the many application designs used by millions of users from all walks of life, such as Facebook, Instagram, TripAdvisor and Booking.com, guests will be able to use them without feeling alienated.
Guests who instantly transmit all kinds of requests, complaints, requests and questions to the departments can follow their business processes and can be included in the system via the web panel in the relevant departments.
In the application, guests can earn points according to their use, along with small surprises. With these points, guests who can shop through the hotel’s online store can buy the products they want in a transparent environment with their credit cards, with the assurance of 3D secured.
With the special integrations of Instagram and Facebook, guests can interact at the level they want and also have the opportunity to socialize. Since the entire plot is built on the facility during this process, the visibility of the hotel in the relevant social media increases while contributing to the social media advertising budgets.
While the guests examine the services offered in the facility with the help of unbiased comments made by the guests who have used them before, they have the opportunity to examine the products and services in an impartial and trustworthy manner with the references given by real people.
Making reservations is now possible in seconds. Guests who see all the reservation-required points offered by the facility and book these services at the time they want do not have to wait.
Apart from the facility, the restaurant, bar, historical places etc. that the facility is a reference. While guests who access information and transportation services of points such as these can use the services safely, the facility can quickly increase extra sales and commission rates.
Feedback is important. Information collected with special notifications according to guest usage can be reported instantly. Thus, it is much easier and faster to see the points that need to be changed, if there is to measure the quality of that product or service only among the guests who use the service.
Hotel satisfaction sites are one of the most important points that should not be missed for hoteliers. How to direct guests to these sites in an impartial manner, while they are still on the premises? By filtering your satisfied guests according to the survey and usage results from the MindFlow management panel, for example, by selecting criteria such as send TripAdvisor comment link to guests from England with a satisfaction rate of 90% and above, only happy guests in the hotel can be directed to the desired points with special notifications.
Facilities built on a large land can also provide detailed indoor maps and facility maps for the use of guests, as well as collect feedback from these maps.
The life of the guests who download the application becomes so easy that they can access the services they want with a simple QR code if they wish. For example: For room service, the guest can access the menu by scanning the QR code in the room and use this service quickly.
It is now possible to offer all these services and more! This is an App of service platforms. We can explain it quite reasonably. When a tool that offers this wide range of services is installed on the web browser, there are visual differences and service deficiencies between the devices of the guests. That is why it is healthier to make an application.
The application is always with the guests. Before arriving at the hotel, they can receive hotel information, products, services and even transfer requests. Guests who make quick online check-ins will never wait in the lobby. We can make marketing notifications to your guests, who have made their stay in the hotel with their reliable assistants at their disposal, according to their interests after the stay; You can make your guests accustomed to this comfort, regardless of the concept, the Repeat Guest of your facility.
As entrepreneurs in our country, it is a pride for us to present you the MindFlow Hotel Assistant Mobile application, which offers a differentiated service that will carry the service understanding of your facility or facilities to much better points. We would like to introduce you to our application that offers much more possibilities.