Turkish
How well do you know your guests? Can you give them exactly what they want this season? Or will you meet them this year with the methods you’ve been using for years?
Especially in the 2021 season, which we think will pass in the shadow of COVID-19, there are businesses that think ‘We can stick to the old methods and spend the season comfortably’. But your guests’ priorities have changed drastically over the years, and what they want now will be different than they were a few months ago.
What will you do to always deliver the services you promised? So what do your guests want?
They Want Flexibility!
As we all think, planning a vacation in the wake of COVID-19 is fraught with challenges. Guests will be constantly nervous about a single issue canceling even when planning their trip.
In order to provide a luxury service, you need to make your guests comfortable. Make it clear that you share their concerns by making it clear that you can be flexible when a vacation needs to be started, cut short, or postponed.
Don’t fall short in providing your guests with exactly what they expect: exceptional luxury and 5* service. Use your own resort mobile app to make this feel not just from the moment they arrive, but from the moment they make a reservation…
They Avoid Risk!
At least for now, the number of vacations most people will take in a year will be limited. As a result, guests are unlikely to want to take risks with the places they visit, so meeting or exceeding expectations is more important than ever when it comes to offering true luxury.
Guests will be forever grateful for delivering what you promised them for their trip. And they will likely reward you with their loyalty. In a post-COVID world, guests will return when they find a luxury resort that gives them everything they want and aligns with their values.
Don’t forget, your guests are also Tech Enthusiasts!
Remote check-in service and QR codes have become the norm after COVID19 and your guests are now actively using these services. Even when we set aside the COVID19 process, the service provided by technology was already being used in accommodation facilities. This world-wide process only accelerated the guests’ getting used to this type of service interface and enabled them to adapt quickly.
Leverage your guests’ knowledge of technology by providing a paperless experience. Offer your services digitally to your guests, especially at this time when it is best to avoid touch points! Why waste time and money on printing when everything from room directories, restaurant menus, weather updates and daily schedules can be presented in a digital app? Click the button below to learn how you can increase guest satisfaction while saving time and money with MindFlow Hotel Assistant.
They Want Assurance
Not surprisingly, guests are now more health and safety conscious than ever, and it’s up to you to reassure them. Luxury used to mean staff behavior and a private pool, but now it means more than that. It means showing that you care about your guests and their health.
Your guests will be able to enjoy their stay with you to the fullest if you instill confidence that you are doing your best to protect them.
Despite Everything, They Want Unique Experiences…
Your guests want something completely new and different. So you have to give them something unique. What they expect from you means providing them with digital luxury service from the moment they make a reservation until long after they leave, for an experience that may be experienced for the first time in their lives.