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Infoset Omnichannel-Chatbot and Live Support Systems
Feature-Rich Omnichannel Customer Support
Enrich the accommodation experience of your guests with live chat and chatbots. Categorize your services through our help center and provide self-service to your customers without creating information pollution.Train your chatbots with scenarios that do not compromise your corporate identity and provide quality service to your guests in every sense.
Be Aware of Everything
By Transforming the requests of your guests into demands and oppotunities, set your priorites, track status instantly and facilitate business follow-up with reminders. Manage your emails, Support tickets, deals and more from a single dashboard.
Manage All Your Communication Channels
Don't waste your time jumping between applications, just focus on customer success. Infoset allows you to control the communication process of all your channels from a single panel.
Reporting
Analyze your potential earnings with deal reports, operational performance analysis with ticket reports, the satisfaction of your guests with chat reports, and the general condition of your system with many analysis tools.Follow up every point in your guests communication processes and analyze them with meaningful reports.
Self-service Customer Support with Help Center
Deliver help content to customers with a completely customized knowledge base. Create engaging articles by adding images, videos, and interactive guides. Integrated with our chat widget, scale your support by letting customers find answers by themselves.
Mobile Application
You don't need to spend time in front of the computer to communicate with your guests. You can serve your guests at any time, from any location with the Infoset mobile application. Infoset mobile application is always with you with its user-friendly interface.